Strategic Evaluation of LENTERA's Innovation in Strengthening the Governance Integrity of the Free Nutritional Meal Program in Kediri City

Tito Suryawijaya

doi:10.55927/metropolis.v2i2.13

Authors

Tito Suryawijaya Huazhong University of Science & Technology

DOI:

https://doi.org/10.55927/metropolis.v2i2.13

Keywords:

Whistleblowing System, Digital Governance, Public Nutrition Program, Strategic Feasibility, Process Reengineering

Abstract

The Free Nutritious Meal Program (Program Makan Bergizi Gratis—MBG) is positioned as a strategic national agenda fraught with vulnerabilities to fraudulent practices and operational inefficiencies at the local implementation level. This research aims to analyze the strategic feasibility of the LENTERA innovation as a digital whistleblowing system to reinforce the governance of the MBG Program in Kediri City. The methodology employed is a strategic feasibility study triangulated through three analytical frameworks: The Internal-External (I-E) Matrix to appraise competitive positioning, the VRIO Framework to evaluate sustained strategic advantages, and Value-chain Analysis to diagnose operational process efficiencies. The findings from the I-E Matrix and VRIO analyses confirm that LENTERA possesses significant potential for a sustainable competitive advantage and occupies a strategic growth phase. However, critical findings derived from the Value-chain Analysis expose a severe functional disconnect, wherein the demonstrated effectiveness of upstream complaint reception is critically undermined by the absence of an integrated downstream sanctions mechanism. This dysfunction precipitates a fundamental business process failure, despite the presence of robust technological infrastructure. The primary contribution of this research lies in identifying the imperative for a transformative Business Process Reengineering (BPR) initiative that automates evidence-based sanctions as an innovative solution to close the operational accountability loop. Consequently, this reengineering enables LENTERA to evolve from a mere reporting instrument into an effective control mechanism capable of decisively mitigating fraud risks within public food assistance programs

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