Exploring the Role of Digital Literacy in Mitigating Technostress among Indonesian SMEs

Mudrifah; Yufi Priyo Sutanto; Edial Nanang Setiawan

doi:10.55927/metropolis.v2i2.11

Authors

Mudrifah Department of Management, Universitas Islam Blitar, Blitar, Indonesia
Yufi Priyo Sutanto Department of Management, Universitas Islam Blitar, Blitar, Indonesia
Edial Nanang Setiawan Department of Management, Universitas Islam Blitar, Blitar, Indonesia

DOI:

https://doi.org/10.55927/metropolis.v2i2.11

Keywords:

Digital literacy; Technostress; Digital transformation; SMEs; Adaptive coping; Qualitative research.

Abstract

Digital transformation has created both opportunities and psychological challenges for small and medium-sized enterprises (SMEs), particularly technostress arising from rapid technological change. This study explores how digital literacy shapes SME owners' experiences of technostress during digital transformation. Using a qualitative phenomenological approach, in-depth interviews were conducted with eight SME owners in East Java, Indonesia, and analyzed using the Miles and Huberman interactive model. The findings revealed four interrelated themes: (1) digital literacy develops through continuous learning, (2) technostress emerges from technology complexity, information overload, digital risks, and continuous system changes, (3) digital literacy functions as a protective capability by strengthening confidence, problem-solving ability, adaptability, and resilience, and (4) adaptive coping strategies, including social support, self-directed learning, selective technology adoption, and a positive mindset, facilitate sustainable digital transformation. Based on these findings, this study proposes the Digital Literacy and Technostress Adaptation Framework, highlighting digital literacy as a dynamic capability that enhances psychological resilience and supports sustainable digital transformation among SMEs.

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